RETURNS & EXCHANGES

Satisfaction with your Grins & Grace® apparel is of the utmost importance to me. If for any reason you are not 100% satisfied with your order, please contact me immediately at hello@grinsandgrace.com before sending merchandise back. If an error has been made on my part, I'll do what can be done to correct it. Thank you for your support! -Mel

Grins & Grace® T-Shirts, Totes, Hats:
  • Within 7 days from the date of USPS’s confirmation of delivery, if you find that you are unsatisfied with your regular priced order, please contact me with the issues you are having. (After these 7 days, we will unfortunately not be able to process a refund or exchange.) Merchandise must be received in original condition; clean, unwashed, and unworn. If an item is returned, that has been damaged, soiled, or obviously worn; no refund will be issued. (This decision will be left to the discretion of Grins & Grace®.) The buyer will be responsible for any loss in value, if the item is returned soiled, damaged, worn etc. 
  • When returning/exchanging merchandise, the buyer is responsible for all return shipping costs. Shipping costs are non-refundable. Refunds will be made for the price of the returned items, excluding shipping fees. 

 *ALL sale items are considered final sale. ALL Mystery Mama Grab Bags are considered final sale.

Pre-Orders:

If you purchased a product during a pre-order, this means that we do not regularly stock this item in the shop. For this reason, exchanges for another size in a pre-order product can NOT be accepted. We do not have the inventory on hand to exchange it for a new one. For this reason, we ask that you refer carefully to the sizing guide before placing an order for a pre-order product.

In the case that your pre-order is damaged or in less than perfect condition when received, we will happily exchange it for other Grins & Grace product, issue a store credit, or offer a full refund. 

All Other Merchandise (Coffee Mugs, etc.):
Unfortunately, all other merchandise is non-refundable unless (in the rare case) the merchandise was received damaged due to shipping. If you find that your order was damaged during shipping, you must contact me within 7 days from the date of USPS’s confirmation of delivery. (After these 7 days, we will unfortunately not be able to offer you a refund or exchange.)
In the rare instance that your merchandise is received damaged, Grins & Grace® will only replace merchandise with the exact same item.
To Request an Exchange or Return:
Please email me at hello@grinsandgrace.com within 7 days of receiving your package in the mail. I will send you step by step instructions on how to process your exchange/return.