RETURNS & EXCHANGES
Satisfaction with your Grins & Grace® apparel is of the utmost importance to me. If for any reason you are not 100% satisfied with your order, please contact me immediately at firstname.lastname@example.org before sending merchandise back. If an error has been made on the manufacturers part, I'll do my best to correct it for you! Thank you for your support! -Mel
Grins & Grace® T-Shirts + Tops:
- Within 7 days from the date of USPS’s confirmation of delivery, if you find that you are unsatisfied with your regular priced shirt order, please contact me. (After these 7 days, we will unfortunately not be able to process a refund or exchange.)
- Exchanges must be received in original condition; clean, unwashed, and unworn. If an item is received that has been damaged, soiled, or obviously worn; no refund will be issued. (This decision will be left to the discretion of Grins & Grace®.) The buyer will be responsible for any loss in value, if the item is returned soiled, damaged, worn etc.
- If your item was received damaged in the mail or defective from the warehouse, please email me ASAP with a photo of the defect or damage. This will help to expedite the exchange process. DO NOT RETURN YOUR ITEM IN THE MAIL until you have contacted me first via email@example.com.
- When returning/exchanging merchandise, the buyer is responsible for all return shipping costs. Shipping costs (as well as international customs costs) are non-refundable. Refunds will be made for the price of the returned items, excluding shipping fees.
*ALL sale items are considered final sale!
Coffee Mugs + Hats:
- Coffee Mugs are non-refundable/exchangeable unless (in the rare case) the merchandise was received damaged due to shipping. If you find that your order was damaged during shipping, you must contact me within 7 days from the date of USPS’s confirmation of delivery. (After these 7 days, we will unfortunately not be able to offer you a refund or exchange.)
- If you need to contact me about a damaged coffee mug, please include a photo of the damage with your email. This will help to expedite the exchange process with the warehouse.
- In the rare instance that your hat or mug is received damaged, Grins & Grace® will only replace merchandise with the exact same item.
To Request an Exchange or Return:
Please fill out a contact form or email me at firstname.lastname@example.org within 7 days of receiving your package in the mail, attaching a photo of the issue. I will send you step by step instructions on how to process your exchange/return.