Satisfaction with your Grins & Grace® apparel is of the utmost importance to me. If for any reason you are not 100% satisfied with your order, please contact me immediately at before sending merchandise back. If an error has been made on the manufacturers part, I'll do my best to correct it for you! Thank you for your support! -Mel

Grins & Grace® T-Shirts + Tops:

  • Within 7 days from the date of USPS’s confirmation of delivery, if you find that you are unsatisfied with your regular priced shirt order, please contact me. (After these 7 days, we will unfortunately not be able to process a refund or exchange.)
  • Exchanges must be received in original condition; clean, unwashed, and unworn. If an item is received that has been damaged, soiled, or obviously worn; no refund will be issued. (This decision will be left to the discretion of Grins & Grace®.) The buyer will be responsible for any loss in value, if the item is returned soiled, damaged, worn etc. 
  • If your item was received damaged in the mail or defective from the warehouse, please email me ASAP with a photo of the defect or damage. This will help to expedite the exchange process. DO NOT RETURN YOUR ITEM IN THE MAIL until you have contacted me first via
  • When returning/exchanging merchandise, the buyer is responsible for all return shipping costs. Shipping costs (as well as international customs costs) are non-refundable. Refunds will be made for the price of the returned items, excluding shipping fees. 

 *ALL sale items are considered final sale! 

Coffee Mugs + Hats:

  • Coffee Mugs are non-refundable/exchangeable unless (in the rare case) the merchandise was received damaged due to shipping. If you find that your order was damaged during shipping, you must contact me within 7 days from the date of USPS’s confirmation of delivery. (After these 7 days, we will unfortunately not be able to offer you a refund or exchange.)
  • If you need to contact me about a damaged coffee mug, please include a photo of the damage with your email. This will help to expedite the exchange process with the warehouse.
  • In the rare instance that your hat or mug is received damaged, Grins & Grace® will only replace merchandise with the exact same item.

To Request an Exchange or Return:

  • Please fill out a contact form or email me at within 7 days of receiving your package in the mail, attaching a photo of the issue. I will send you step by step instructions on how to process your exchange/return.